CoolTrueReligions's Return Policy
When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your order from CoolTrueReligions, you may return it for a replacement or refund. Before returning your order, please take time to read our returns policy below. CoolTrueReligions reserves the right to charge a handling fee on all returned products.
CoolTrueReligions offers full refunds on most items within 3 days of receiving your order. The first step in the refunds process is to contact our Customer Support at cooltruereligion@gmail.com.
We offer full refunds on any items that are found to be faulty or damaged due to negligence on the part of CoolTrueReligions. Damage caused through negligence on the part of third party couriers or on customer misuse cannot qualify an item for a refund.
When the package returns to our office, we will examine the item and offer a complete refund if the above conditions are met. All packages that warrant a complete or partial refund will have their original shipping fee (from CoolTrueReligions to you) refunded as well! CoolTrueReligions will not be responsible for the returning shipping fee (from you to CoolTrueReligions).
CoolTrueReligions reserve the right to issue a restocking fee of up to 15% based on the condition and specification of the returned item.
